Resolved: Clinical Network experiencing issues

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Incident Report for Optum Solutions

Resolved

This incident has been resolved.

Posted May 05, 2024 - 13:35 EDT

Update

We are continuing to monitor for any further issues. Next update will be provided at 2:00 p.m. ET or earlier upon significant progress.

Posted May 05, 2024 - 12:06 EDT

Update

We are continuing to monitor the impact of this incident. Next update will be provided at 12:00 p.m. ET or earlier upon significant progress.

Posted May 05, 2024 - 10:02 EDT

Update

We are continuing to monitor for further issues. Next update will be provided at 10:00 a.m. ET or earlier upon significant progress.

Posted May 05, 2024 - 09:02 EDT

Update

Optum continues to monitor to ensure all applications are functioning.

Next update will be at 9 a.m. or when this issue is resolved.

Posted May 05, 2024 - 08:13 EDT

Monitoring

Optum has identified a solution and is monitoring to ensure functionality.

Next update will be at 8 a.m. ET or when the issue has been resolved.

Posted May 05, 2024 - 07:31 EDT

Identified

Optum has identified the issue and is working toward a solution.

Next update will be at 7:30 or when significant progress has been made.

Posted May 05, 2024 - 07:11 EDT

Investigating

Clinical Network is experiencing issues with delivery of lab results and orders.

Optum is working towards identifying this issue. Next update will be at 7:30 a.m. ET or when significant progress has been made.

INC 0556738

Posted May 05, 2024 - 07:02 EDT

This incident affected: Clinical Network (Clinical Exchange Channel Partners including ePrescribe and Orders & Results, Clinical Exchange Labs and Hospitals).