Change Healthcare System Status
All Systems Operational

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Change Healthcare Enterprise ? Operational
Clinical Decision Support Operational
CareSelect® ? Operational
InterQual® Cloud Solutions ? Operational
InterQual® Coordinated Care ? Operational
InterQual® Customize ? Operational
InterQual® Review Manager ? Operational
Clinical Network Operational
Clinical Document Collector API ? Operational
Clinical Exchange ePrescribe ? Operational
Clinical Exchange Orders & Results ? Operational
Connectivity Gateway ? Operational
CommonWell ? Operational
Consumer Payments Operational
Member Correspondence Advocate ? Operational
National Payments Connector ? Operational
Patient Billing & Statements ? Operational
Patient Billing and Payment Services Operational
Payment Automation ? Operational
Payment Distribution Services Operational
SmartPay for Providers ? Operational
SmartPay Plus for Providers Operational
SmartPay Payment Integration ? Operational
Cost Transparency Operational
Predictive Engagement ? Operational
Provider Directory ? Operational
True View ? Operational
Customer Portals Operational
Client Access System ? Operational
ConnectCenter ? Operational
Customer Care Hub Operational
Customer Connection Operational
Download Central Operational
Download Connect Operational
Enrollment Central Operational
Vision Operational
Dental Network Operational
Credentialing Advocate Solution ? Operational
Dental Claim Attachments ? Operational
Dental Connect ? Operational
Dental Credentialing Manager ? Operational
Dental EDI Network ? Operational
Dental Practice Analytic Insights ? Operational
Dental Revenue Cycle Insights ? Operational
SimpleAttach Solution ? Operational
Eligibility & Enrollment Operational
Dual Enrollment Advocate & Recert Complete ? Operational
My Advocate ? Operational
Part D Complete & Community Advocate ? Operational
SSI Enrollment Advocate ? Operational
Medical Network Operational
Advanced Claim Management ? Operational
Batch Claims ? Operational
Claiming & Remittance ? Operational
Claims Automation ? Operational
Clinical Exchange ? Operational
Eligibility & Patient Access ? Operational
ERA Transactions ? Operational
Medical Claim Attachments ? Operational
Payer Connectivity Services ? Operational
Payer Data Services Operational
Real-time Eligibility Transactions ? Operational
Revenue Analytics Operational
Medical Record Retrieval & Clinical Review Operational
Clinical Abstraction ? Operational
Medical Record Retrieval ? Operational
Risk Adjustment Coding ? Operational
Member Engagement & Experience Operational
Interoperability API Connector ? Operational
Member Payments ? Operational
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits ? Operational
Patient Engagement & Experience Operational
Shop Book and Pay ? Operational
Virtual Front Desk ? Operational
Payment Accuracy Operational
Audit & Recovery ? Operational
ClaimsXten ? Operational
Coding Advisor ? Operational
Coordination of Benefits Solutions ? Operational
Integrated Repricing Network ? Operational
Pre-Payment Insight & Review ? Operational
Pharmacy Benefits & TPA Operational
Medicaid Pharmacy Benefits Services ? Operational
Smart Commercial Pharmacy Services ? Operational
Pharmacy Solutions Operational
Absolute AR ? Operational
Converge Rx ? Operational
Data Solutions Operational
Enterprise Pharmacy System ? Operational
Exchange Dx ? Operational
Explore Dx ? Operational
MedRx ? Operational
Network Solutions ? Operational
Point-of-Sale Rx ? Operational
Revenue Cycle Management Operational
Rx Assist ? Operational
Rx CardFinder Services ? Operational
Rx Connect Solution ? Operational
Rx Edit ? Operational
Select Rx ? Operational
Software Solutions ? Operational
Turn Rx ? Operational
Vaccination Record ? Operational
UPBS Claims Processing Operational
UPBS Configuration Manager web site Operational
UPBS Claims Manager web site Operational
UPBS Analytics web site Operational
Provider Network Optimization Operational
Contract Manager Operational
Provider Manager Operational
Reimbursement Manager Operational
Provider Payment Management Operational
Payer Enrollment Services ? Operational
Payment Network Advocate ? Operational
Settlement Advocate ? Operational
Revenue Cycle Management Operational
AccuPost ? Operational
Acuity Revenue Cycle Analytics ? Operational
Ahi Lobby ? Operational
AhiQA ? Operational
Ambulatory Claims Manager ? Operational
Assurance Reimbursement Management ? Operational
Claims & Denials Advisor ? Operational
Claims & Denials Management Operational
Clearance Patient Access Suite ? Operational
Financial Clearance ? Operational
Patient Engagement Operational
Reporting & Metrics Operational
Revenue Integrity ? Operational
Revenue Performance Advisor Operational
Risk Adjustment & Quality Operational
Compliance Reporter ? Operational
Dx Gap Advisor ? Operational
Edge Complete ? Operational
EMR Risk Advisor Operational
Encounter Complete ? Operational
Risk View ? Operational
Value-Based Care Operational
Business Process as a Service (BPaaS) ? Operational
Episode Manager ? Operational
HealthQx ? Operational
Prometheus Analytics ? Operational
Third-Party Administration ? Operational
Value-Based Care Transformation Services ? Operational
Risk Manager Operational
Medical Network APIs Operational
Claims Responses and Reports API ? Operational
Claims Status API ? Operational
Eligibility API ? Operational
Institutional Claims API ? Operational
Professional Claims API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Clinical Exchange System Maintenance: June 20, 2023 Jun 20, 2023 21:00 - Jun 21, 2023 00:00 CDT
This message is intended for Clinical Exchange customers.

Dear Valued Customer,

Change Healthcare will administer planned system maintenance impacting normal Clinical Exchange services according to the maintenance schedule below:

Maintenance Schedule
Begin: Tuesday, June 20, 2023, 9:00 p.m. CT
End: Tuesday, June 20, 2023, 11:59 p.m. CT
(Duration of 3 hours)

The Clinical Exchange Product may be unavailable during maintenance.

What Do You Need to Do?
Please be advised of the maintenance and adjust your schedule or processes as needed.

We appreciate your patience,

Change Healthcare

REF 497702
Posted on May 31, 2023 - 13:43 CDT
System Maintenance – MedRx Azure Migration Jun 24, 2023 22:00 - Jun 25, 2023 08:00 CDT
Update - This is an update to the below notification regarding the MedRx migration to a Microsoft Azure environment.  The timeframe of the maintenance window has changed. Please see below for details.

Dear Valued Customer,

Change Healthcare MedRx will be performing a data center migration and redirection of claims traffic to a Microsoft Azure cloud environment. Claims processing, the MedRx Website, and EDI processing will be unavailable while this maintenance is being performed according to the schedule below.

We anticipate completing the migration within the below maintenance window; however, we will notify customers if any activities extend beyond the expected timeframe.

Upcoming Maintenance Schedule
Begin: June 24th, 2023, 11:00 p.m. ET
End: June 25th, 2023, 9:00 a.m. ET

Action Required by Customer
There is no customer action required, and exact dates and times will be communicated soon.

We appreciate your attention to this matter,

Change Healthcare
Jun 01, 2023 - 15:14 CDT
Scheduled - Dear Valued Customer,

Change Healthcare MedRx will be performing a data center migration and redirection of claims traffic to a Microsoft Azure cloud environment. Claims processing, the MedRx Website, and EDI processing will be unavailable while this maintenance is being performed according to the schedule below.

We anticipate completing the migration within the below maintenance window; however, we will notify customers if any activities extend beyond the expected timeframe.

There is no customer action required, and exact dates and times will be communicated soon.

We appreciate your attention to this matter,

Change Healthcare

REF 477850
May 04, 2023 - 09:54 CDT
Change Healthcare Quarterly Maintenance Aug 18, 2023 00:00 - Aug 21, 2023 00:00 CDT
Aug. 18, 2023 - Aug. 20, 2023 Change Healthcare Quarterly Maintenance will occur for this solution.
Posted on Jan 05, 2023 - 15:53 CST
Change Healthcare Quarterly Maintenance Oct 20, 2023 00:00 - Oct 23, 2023 00:00 CDT
Oct. 20, 2023 - Oct. 22, 2023 Change Healthcare Quarterly Maintenance will occur for this solution.
Posted on Jan 05, 2023 - 15:54 CST
Past Incidents
Jun 9, 2023
Network Issues
Resolved - We have restored and validated core services and continue to observe proper system functionality. You may experience some slowness throughout the day as services resume and absorb volume, and as we continue to re-optimize traffic. Per our normal process, we are actively monitoring all systems to ensure normal performance.

This will be the last update for this incident. If you are currently experiencing any issue, please contact your support channel for assistance.
Jun 9, 09:09 CDT
Update - We have restored and validated a majority of core services and we are observing proper system functionality. You may experience some slowness throughout the day as services resume and absorb volume, and as we continue to re-optimize traffic. We are actively monitoring all systems to ensure normal performance.

If you experience an issue, please contact your support channel for assistance. We will continue to publish relevant updates here.
Jun 9, 07:34 CDT
Update - We have restored and validated most core services, and expect that services will function properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume and we continue to re-optimize traffic. We will monitor throughout the day and weekend and provide updates as relevant.
Jun 9, 06:39 CDT
Update - We have restored and validated most core services, and expect that services will function properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume and we continue to re-optimize traffic. We will monitor throughout the day and weekend and provide updates as relevant.
Jun 9, 05:43 CDT
Update - We have restored and validated most core services, and expect that services will function properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume and we continue to re-optimize traffic. We will monitor throughout the day and weekend and provide updates as relevant.
Jun 9, 05:41 CDT
Monitoring - The network and engineering teams continue to reestablish, test, and validate network connectivity, and then monitor all closely. We have restored a significant number of services following validation. We remain cautiously optimistic that services will be functioning properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume. We will monitor throughout the weekend as this restoration continues to be our highest priority.
Jun 9, 03:00 CDT
Update - The network and engineering teams continue to reestablish, test, and validate network connectivity, and then monitor all closely. We have restored a significant number of services following validation. We remain cautiously optimistic that services will be functioning properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume. We will monitor throughout the weekend as this restoration continues to be our highest priority.
Jun 9, 02:43 CDT
Update - The network and engineering teams continue to reestablish, test, and validate network connectivity, and then monitor all closely. We have restored a significant number of services following validation. We remain cautiously optimistic that services will be functioning properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume. We will monitor throughout the weekend as this restoration continues to be our highest priority.
Jun 9, 02:38 CDT
Update - The network and engineering teams continue to reestablish, test, and validate network connectivity, and then monitor all closely. We have restored a significant number of services following validation. We remain cautiously optimistic that services will be functioning properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume. We will monitor throughout the weekend as this restoration continues to be our highest priority.
Jun 9, 02:20 CDT
Update - The network and engineering teams continue to troubleshoot, reestablish network connectivity, and monitor closely. There has been solid progress, and we are now seeing a steady flow of network traffic. We have restored a significant number of services, and remaining restoration efforts continue. We expect that to take several more hours. With that, we are cautiously optimistic that services will be functioning properly at the start of business on Friday. Please be aware that you may experience some slowness throughout the day as services resume and absorb volume. We will monitor throughout the weekend as this restoration continues to be our highest priority.
Jun 9, 00:01 CDT
Update - The Change Healthcare network and engineering team has isolated the problem to incoming traffic to a subset of our network and applications. We are working through specific actions to mitigate the issue.

With information currently available, please plan for access to be possibly unavailable tomorrow (June 9). We recognize the impact of this outage; all vendors and appropriate teams are working on this with the highest priority. As soon as we have more information, we will post it here.
Jun 8, 21:18 CDT
Update - The Change Healthcare network and engineering team has isolated the problem to incoming traffic to a subset of our network and applications. We are working through specific actions to mitigate the issue.

With information currently available, please plan for access to be possibly unavailable tomorrow (June 9). We recognize the impact of this outage; all vendors and appropriate teams are working on this with the highest priority. As soon as we have more information, we will post it here.
Jun 8, 20:30 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. We recognize the impact of this outage. While there is not an ETA at this time, given the complexity of this issue, we do not expect imminent resolution. With the information we currently have available, please plan for access to be unavailable tomorrow (June 9). Updates will continue to be posted every 30 minutes and we will let you know as soon as we have more detailed information to share.
Jun 8, 18:51 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. We recognize the impact of this outage. While there is not an ETA at this time, given the complexity of this issue, we do not expect imminent resolution. With the information we currently have available, please plan for access to be unavailable tomorrow (June 9). Updates will continue to be posted every 30 minutes and we will let you know as soon as we have more detailed information to share.
Jun 8, 18:10 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. We recognize the impact of this outage. While there is not an ETA at this time, given the complexity of this issue, we do not expect imminent resolution. With the information we currently have available, please plan for access to be unavailable tomorrow (June 9). Updates will continue to be posted every 30 minutes and we will let you know as soon as we have more detailed information to share.
Jun 8, 17:41 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. We recognize the impact of this outage. While there is not an ETA at this time, given the complexity of this issue, we do not expect imminent resolution. With the information we currently have available, please plan for access to be unavailable tomorrow (June 9). Updates will continue to be posted every 30 minutes and we will let you know as soon as we have more detailed information to share.
Jun 8, 17:11 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. We recognize the impact of this outage. While there is not an ETA at this time, given the complexity of this issue, we do not expect imminent resolution. With the information we currently have available, please plan for access to be unavailable tomorrow (June 9). Updates will continue to be posted every 30 minutes and we will let you know as soon as we have more detailed information to share.
Jun 8, 16:33 CDT
Update - Change Healthcare is currently experiencing an outage impacting customer-facing applications that use Amazon Web Services (AWS) Cloud Services. Applications are experiencing intermittent connectivity, with customers unable to login. Engineering, application and vendor teams are working to restore connectivity, and an update will be provided when available. For a full list of impacted applications and regular updates, please continue to check in here.
Jun 8, 15:37 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 15:32 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 15:01 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 14:31 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 14:01 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 13:49 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 13:32 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 13:03 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 12:34 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 11:58 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 11:33 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 11:30 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 11:22 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 11:20 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 11:01 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 11:00 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 10:33 CDT
Update - The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA at this time. Updates will continue to be posted every 30 minutes.
Jun 8, 09:59 CDT
Update - We are continuing to work on a fix for this issue.
Jun 8, 09:40 CDT
Update - We are continuing to work on a fix for this issue, currently network issues are significantly impacting the availability of several applications.
Jun 8, 09:23 CDT
Update - We are continuing to work on a fix for this issue.
Jun 8, 09:01 CDT
Update - We are continuing to work on a fix for this issue.
Jun 8, 08:45 CDT
Update - We are continuing to work on a fix for this issue.
Jun 8, 08:44 CDT
Update - Change Healthcare is working diligently to resolve this issue. An update will be provided at 9:00 a.m. CT or earlier upon significant progress.
Jun 8, 07:23 CDT
Update - Efforts are ongoing to resolve this issue. An update will be provided at 7:00 a.m. CT or earlier upon significant progress.
Jun 8, 04:33 CDT
Update - Efforts are ongoing to resolve this issue. An update will be provided at 4:30 a.m. CT or earlier upon significant progress.
Jun 8, 00:28 CDT
Identified - We are currently experiencing network issues that are significantly impacting application availability for several applications. Real-time processing and some batch processing is down. Our Engineering teams are working to restore service for these applications.

IN 04069124
Jun 7, 23:24 CDT
Jun 8, 2023
Jun 7, 2023
Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
SmartPay Maintenance Scheduled for May 31st
Completed - The scheduled maintenance has been completed.
Jun 1, 00:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:00 CDT
Scheduled - Dear Valued Customer,

Change Healthcare will administer system maintenance for the SmartPay applications, including eCashiering, Consumer Pay Online, Phone Pay, Consumer Lockbox, Member to Provider Payments, and Payment API, according to the maintenance schedule below.

Maintenance Schedule
Begin: May 31, 2023, 10:00 p.m. CT
End: May 31, 2023, 11:59 p.m. CT
(Duration of 2 hours)

What Do You Need to Do?
The SmartPay applications listed above will be unavailable during this deployment. Please be advised of the maintenance and adjust your schedule or processes as needed.

REF 495807
May 30, 09:58 CDT
May 31, 2023
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

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