For further updates about the Change Healthcare cybersecurity issue, please visit. Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Update: Some applications are experiencing connectivity issues. Hover or tap here for updates.
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Update - We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.
For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.
Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Mar 07, 2024 - 18:09 EST
For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.
Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Mar 07, 2024 - 18:09 EST
Update - For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.
Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Mar 04, 2024 - 12:17 EST
Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Mar 04, 2024 - 12:17 EST
Update - Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.
Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.
Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.
We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Mar 02, 2024 - 09:08 EST
Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.
Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.
We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Mar 02, 2024 - 09:08 EST
Update - We have completed standing up a new instance of Change Healthcare's Rx ePrescribing service. (Clinical Exchange ePrescribing providers' tools are still not operational.) Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types. As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024. If you encounter issues following the activation of this script routing service, contact our support team through your normal channels or submit an online ticket via our support portal.
Mar 01, 2024 - 15:40 EST
Mar 01, 2024 - 15:40 EST
Update - We have completed standing up a new instance of Change Healthcare's Rx ePrescribing service. Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types. As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024. If you encounter issues following the activation of this script routing service, contact our support team through your normal channels or submit an online ticket via our support portal.
Mar 01, 2024 - 15:03 EST
Mar 01, 2024 - 15:03 EST
Update - Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.
Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.
Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.
We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Mar 01, 2024 - 09:17 EST
Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.
Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.
We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Mar 01, 2024 - 09:17 EST
Update - Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.
Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.
Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.
We are working on multiple approaches to restored the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Feb 29, 2024 - 10:50 EST
Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.
Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.
We are working on multiple approaches to restored the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Feb 29, 2024 - 10:50 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 28, 2024 - 17:58 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 28, 2024 - 17:58 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 28, 2024 - 10:46 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 28, 2024 - 10:46 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 28, 2024 - 08:07 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 28, 2024 - 08:07 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 18:53 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 18:53 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 18:02 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 18:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 14:29 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 14:29 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 09:03 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 27, 2024 - 09:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 22:04 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 22:04 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 18:11 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 18:11 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 14:02 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 14:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 08:04 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 26, 2024 - 08:04 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 21:55 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 21:55 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 18:03 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 18:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 13:57 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 13:57 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 08:04 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 25, 2024 - 08:04 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 22:02 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 22:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 18:03 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 18:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 14:06 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 14:06 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 08:03 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 24, 2024 - 08:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 22:43 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 22:43 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 18:32 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 18:32 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 18:20 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 18:20 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 18:03 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 18:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 14:20 EST
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 14:20 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 09:54 EST
Feb 23, 2024 - 09:54 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 08:02 EST
Feb 23, 2024 - 08:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 22:05 EST
Feb 22, 2024 - 22:05 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 18:28 EST
Feb 22, 2024 - 18:28 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 15:42 EST
Feb 22, 2024 - 15:42 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 15:41 EST
Feb 22, 2024 - 15:41 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 11:32 EST
Feb 22, 2024 - 11:32 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. We will provide updates as more information becomes available.
Feb 22, 2024 - 10:47 EST
Feb 22, 2024 - 10:47 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. We will provide updates as more information becomes available.
Feb 22, 2024 - 09:09 EST
Feb 22, 2024 - 09:09 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 07:57 EST
Feb 22, 2024 - 07:57 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 05:52 EST
Feb 22, 2024 - 05:52 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 01:01 EST
Feb 22, 2024 - 01:01 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 23:00 EST
Feb 21, 2024 - 23:00 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 22:59 EST
Feb 21, 2024 - 22:59 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 20:57 EST
Feb 21, 2024 - 20:57 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 18:32 EST
Feb 21, 2024 - 18:32 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 17:11 EST
Feb 21, 2024 - 17:11 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 16:27 EST
Feb 21, 2024 - 16:27 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our security experts are working to address the matter. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 14:09 EST
Feb 21, 2024 - 14:09 EST
Update - We are experiencing a network interruption and are working to resolve the issue. The disruption is expected to last at least through the day. We will update you as soon as well have more information.
Feb 21, 2024 - 10:18 EST
Feb 21, 2024 - 10:18 EST
Update - We are experiencing a network interruption and are working to resolve the issue. The disruption is expected to last at least through the day. We will update you as soon as well have more information.
Feb 21, 2024 - 09:55 EST
Feb 21, 2024 - 09:55 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Feb 21, 2024 - 09:43 EST
Feb 21, 2024 - 09:43 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Feb 21, 2024 - 09:11 EST
Feb 21, 2024 - 09:11 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Feb 21, 2024 - 08:41 EST
Feb 21, 2024 - 08:41 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 08:38 EST
Feb 21, 2024 - 08:38 EST
Update - Update: We are experiencing connectivity issues and support teams are actively troubleshooting to resolve them.
INC/CSA/Ref # 0529634
Feb 21, 2024 - 07:39 EST
INC/CSA/Ref # 0529634
Feb 21, 2024 - 07:39 EST
Update - Update: Some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.
INC/CSA/Ref # 0529634
Feb 21, 2024 - 06:48 EST
INC/CSA/Ref # 0529634
Feb 21, 2024 - 06:48 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 06:10 EST
Feb 21, 2024 - 06:10 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 06:01 EST
Feb 21, 2024 - 06:01 EST
Update - Update: Feb. 21, 2024, some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.
INC/CSA/Ref # 0529634
Feb 21, 2024 - 05:52 EST
INC/CSA/Ref # 0529634
Feb 21, 2024 - 05:52 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 05:44 EST
Feb 21, 2024 - 05:44 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 05:05 EST
Feb 21, 2024 - 05:05 EST
Identified - Feb. 21, 2024, some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.
INC/CSA/Ref # 0529634
Feb 21, 2024 - 02:15 EST
INC/CSA/Ref # 0529634
Feb 21, 2024 - 02:15 EST
About This Site
If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.
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Maintenance
Scheduled Maintenance
InterQual Cloud Solutions Maintenance - January 9
Jan 9, 2024 23:00 - Jan 10, 2024 00:00 EST
This message is intended for InterQual® Cloud Solutions customers.
The InterQual® Cloud Solutions system will be undergoing maintenance this evening, Jan. 9, 11pm ET to 12am ET, with no expected user impact to the production environment (https://prod.ds.interqual.com).
This maintenance, along with the maintenance performed on Friday Jan. 5, is intended to improve database performance and stability and to address and prevent future recurrences of recent performance incidents. For more information on these remediation and prevention efforts, contact Product Support or your Account Executive.
In addition, the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com) will be undergoing maintenance Friday evening, Jan. 12, 9pm ET to 12am ET. The test environment will be unavailable during this maintenance window. The production environment will not be impacted by this maintenance.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 09, 2024 - 11:24 EST
The InterQual® Cloud Solutions system will be undergoing maintenance this evening, Jan. 9, 11pm ET to 12am ET, with no expected user impact to the production environment (https://prod.ds.interqual.com).
This maintenance, along with the maintenance performed on Friday Jan. 5, is intended to improve database performance and stability and to address and prevent future recurrences of recent performance incidents. For more information on these remediation and prevention efforts, contact Product Support or your Account Executive.
In addition, the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com) will be undergoing maintenance Friday evening, Jan. 12, 9pm ET to 12am ET. The test environment will be unavailable during this maintenance window. The production environment will not be impacted by this maintenance.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 09, 2024 - 11:24 EST
InterQual® Coordinated Care Maintenance - January 11
Jan 11, 2024 21:00-22:00 EST
This message is intended for InterQual® Coordinated Care customers.
InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:
• Start: Jan. 11, 2024, 9 p.m. ET / 8 p.m. CT
• End: Jan. 11, 2024, 10 p.m. ET / 9 p.m. CT
The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 11, 2024 - 09:07 EST
InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:
• Start: Jan. 11, 2024, 9 p.m. ET / 8 p.m. CT
• End: Jan. 11, 2024, 10 p.m. ET / 9 p.m. CT
The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 11, 2024 - 09:07 EST
InterQual® Customize January 11 Software Release
Jan 11, 2024 21:00-21:30 EST
This message is intended for InterQual® Customize customers.
We are pleased to announce the January 2024 release of InterQual® Customize, which includes these updates:
• Enhanced undo/redo functionality to show history of undo and redo actions in NDT content editor
• Bug fixes and additional improvements
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 09, 2024 - 13:43 EST
We are pleased to announce the January 2024 release of InterQual® Customize, which includes these updates:
• Enhanced undo/redo functionality to show history of undo and redo actions in NDT content editor
• Bug fixes and additional improvements
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 09, 2024 - 13:43 EST
InterQual Government Services Maintenance - January 12
Jan 12, 2024 21:00-23:30 EST
The InterQual® Government Services system will be undergoing planned maintenance during the maintenance window below:
• Start: Jan. 12, 2023, 9:00 p.m. ET / 8:00 p.m. CT
• End: Jan. 12, 2023, 11:30 p.m. ET / 10:30 a.m. CT
During this time the following InterQual Government Services environments will be unavailable:
• Production: https://prod-gov.dsiqc.changehealthcare.com/caas
• Test: https://integ-gov.dsiqc.changehealthcare.com/caas
This maintenance does not impact InterQual Cloud Solutions (https://prod.ds.interqual.com).
During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 09, 2024 - 11:43 EST
• Start: Jan. 12, 2023, 9:00 p.m. ET / 8:00 p.m. CT
• End: Jan. 12, 2023, 11:30 p.m. ET / 10:30 a.m. CT
During this time the following InterQual Government Services environments will be unavailable:
• Production: https://prod-gov.dsiqc.changehealthcare.com/caas
• Test: https://integ-gov.dsiqc.changehealthcare.com/caas
This maintenance does not impact InterQual Cloud Solutions (https://prod.ds.interqual.com).
During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 09, 2024 - 11:43 EST
Product Support Holiday – January 15
Jan 15, 2024 01:00 - Jan 16, 2024 01:00 EST
This communication is intended for InterQual® Criteria customers.
Optum Product Support will be closed January 15, 2024, in observation of Martin Luther King Day. We will re-open on Tuesday, January 16, 2024, at 8 a.m. ET.
Contact Information
For additional information, or assistance, sign in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and by phone at 800.CRITERIA (274-8374).
REF# 644250
Posted on Jan 10, 2024 - 09:41 EST
Optum Product Support will be closed January 15, 2024, in observation of Martin Luther King Day. We will re-open on Tuesday, January 16, 2024, at 8 a.m. ET.
Contact Information
For additional information, or assistance, sign in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and by phone at 800.CRITERIA (274-8374).
REF# 644250
Posted on Jan 10, 2024 - 09:41 EST
InterQual® January 2024 Software Release
Jan 18, 2024 23:00-23:15 EST
This message is intended for InterQual® Government Services customers.
We are pleased to announce the January 2024 release of InterQual® software, which includes these updates:
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
• Performance improvements, accessibility updates, and bug fixes
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 16, 2024 - 14:37 EST
We are pleased to announce the January 2024 release of InterQual® software, which includes these updates:
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
• Performance improvements, accessibility updates, and bug fixes
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 16, 2024 - 14:37 EST
InterQual® Cloud Solutions January 2024 Software Release
Jan 18, 2024 23:00-23:15 EST
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the January 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
• Performance improvements, accessibility updates, and bug fixes
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 16, 2024 - 14:34 EST
We are pleased to announce the January 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
• Performance improvements, accessibility updates, and bug fixes
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 16, 2024 - 14:34 EST
Reminder: Updated communication regarding the rollout of MFA for Clinical Exchange
Jan 21, 2024 22:00-23:00 EST
For Clinical Exchange, the new functionality will be available in the certification environment on Dec. 21, 2023. We recommend that you log in to test your integration and report any issues to the Clinical Exchange support center.
Effective the evening of Jan 30, 2024, at 9 p.m. CT, Optum’s Clinical Exchange application will be implementing a Multifactor Authentication (MFA) solution.
MFA, sometimes referred to as "two-step verification", adds a layer of protection to a website and/or application by confirming a user's identity when initially logging in. With MFA, you must verify your identity with separate methods to ensure proper access, such as:
* Something you know (e.g., a password)
* Something you have (e.g., something only an approved user would have such as your personal cell phone)
By using Optum's One Healthcare ID (OHID) for MFA, we can keep all information secure and safe.
REF: 642550
Posted on Jan 16, 2024 - 08:24 EST
Effective the evening of Jan 30, 2024, at 9 p.m. CT, Optum’s Clinical Exchange application will be implementing a Multifactor Authentication (MFA) solution.
MFA, sometimes referred to as "two-step verification", adds a layer of protection to a website and/or application by confirming a user's identity when initially logging in. With MFA, you must verify your identity with separate methods to ensure proper access, such as:
* Something you know (e.g., a password)
* Something you have (e.g., something only an approved user would have such as your personal cell phone)
By using Optum's One Healthcare ID (OHID) for MFA, we can keep all information secure and safe.
Links to the MFA User Guide can be found on Community:
Clinical Exchange Lab & Radiology Sponsor MFA Guide
REF: 642550
Posted on Jan 16, 2024 - 08:24 EST
InterQual® 2024 Content Update Preview
Jan 24, 2024 14:00-14:15 EST
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® 2024 content update preview.
This preview release includes a tested, but not final, version of the InterQual 2024 March content updates to support early integration testing.
The following 2024 preview content is available now in the integration/test environment (https://integ.ds.interqual.com):
• InterQual® LOC:Acute Adult
• InterQual® LOC:Acute Pediatric
The 2024 preview for all other content modules will be available in the integration/test environment on February 26, 2024.
This 2024 preview release will not be available in the production environment. The final InterQual 2024 March content release will be available in all environments on March 15, 2024.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 24, 2024 - 12:54 EST
We are pleased to announce the release of the InterQual® 2024 content update preview.
This preview release includes a tested, but not final, version of the InterQual 2024 March content updates to support early integration testing.
The following 2024 preview content is available now in the integration/test environment (https://integ.ds.interqual.com):
• InterQual® LOC:Acute Adult
• InterQual® LOC:Acute Pediatric
The 2024 preview for all other content modules will be available in the integration/test environment on February 26, 2024.
This 2024 preview release will not be available in the production environment. The final InterQual 2024 March content release will be available in all environments on March 15, 2024.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 24, 2024 - 12:54 EST
InterQual® Coordinated Care Maintenance
Jan 25, 2024 21:00-22:00 EST
This message is intended for InterQual® Coordinated Care customers.
InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:
• Start: Jan. 25, 2024, 9 p.m. ET / 8 p.m. CT
• End: Jan. 25, 2024, 10 p.m. ET / 9 p.m. CT
The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 24, 2024 - 15:05 EST
InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:
• Start: Jan. 25, 2024, 9 p.m. ET / 8 p.m. CT
• End: Jan. 25, 2024, 10 p.m. ET / 9 p.m. CT
The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 24, 2024 - 15:05 EST
InterQual® 2023 January Content Release
Jan 26, 2024 22:00 - Jan 27, 2024 07:00 EST
This message is intended for all InterQual® Review Manager Hosted customers.
We announced the availability of the InterQual 2023 January content release on January 12th. Due to a scheduling issue, the deployment did not successfully occur at that time.
The InterQual 2023 January content will be made available tonight, Friday, January 26, 2024, during the previously communicated maintenance window below:
• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT
In addition to possible intermittent network connectivity interruptions previously announced, users may also experience up to 45 minutes of downtime while the InterQual 2023 January content release is being deployed during the maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 26, 2024 - 13:43 EST
We announced the availability of the InterQual 2023 January content release on January 12th. Due to a scheduling issue, the deployment did not successfully occur at that time.
The InterQual 2023 January content will be made available tonight, Friday, January 26, 2024, during the previously communicated maintenance window below:
• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT
In addition to possible intermittent network connectivity interruptions previously announced, users may also experience up to 45 minutes of downtime while the InterQual 2023 January content release is being deployed during the maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 26, 2024 - 13:43 EST
InterQual® Maintenance
Jan 26, 2024 22:00 - Jan 27, 2024 07:00 EST
This message is intended for all InterQual® hosted customers.
All InterQual® hosted environments will be undergoing network maintenance during the maintenance window below:
• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT
While we are not expecting any impact to our customers, you may see intermittent network connectivity interruptions during the maintenance window. If connectivity issues continue after the maintenance window, please contact Product Support.
The following InterQual solutions are impacted by this maintenance:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
• InterQual® Customize
• InterQual® Coordinated Care
• InterQual® Review Manager (Hosted)
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 22, 2024 - 09:41 EST
All InterQual® hosted environments will be undergoing network maintenance during the maintenance window below:
• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT
While we are not expecting any impact to our customers, you may see intermittent network connectivity interruptions during the maintenance window. If connectivity issues continue after the maintenance window, please contact Product Support.
The following InterQual solutions are impacted by this maintenance:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
• InterQual® Customize
• InterQual® Coordinated Care
• InterQual® Review Manager (Hosted)
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 22, 2024 - 09:41 EST
Reminder: Clinical Exchange Multi-Factor Authentication Update
Jan 30, 2024 22:00-23:00 EST
For Clinical Exchange, the new functionality will be available in the certification environment on Dec. 21, 2023. We recommend that you sign in to test your integration and report any issues to the Clinical Exchange support center.
Effective the evening of Jan 30, 2024, at 10 p.m. ET, Optum’s Clinical Exchange application will be implementing a Multifactor Authentication (MFA) solution.
MFA, sometimes referred to as "two-step verification", adds a layer of protection to a website and/or application by confirming a user's identity when initially logging in. With MFA, you must verify your identity with separate methods to ensure proper access, such as:
* Something you know (e.g., a password)
* Something you have (e.g., something only an approved user would have such as your personal cell phone)
By using Optum's One Healthcare ID (OHID) for MFA, we can keep all information secure and safe.
REF: 642550
Posted on Jan 23, 2024 - 10:44 EST
Effective the evening of Jan 30, 2024, at 10 p.m. ET, Optum’s Clinical Exchange application will be implementing a Multifactor Authentication (MFA) solution.
MFA, sometimes referred to as "two-step verification", adds a layer of protection to a website and/or application by confirming a user's identity when initially logging in. With MFA, you must verify your identity with separate methods to ensure proper access, such as:
* Something you know (e.g., a password)
* Something you have (e.g., something only an approved user would have such as your personal cell phone)
By using Optum's One Healthcare ID (OHID) for MFA, we can keep all information secure and safe.
Links to the MFA User Guide can be found on Community:
Clinical Exchange Lab & Radiology Sponsor MFA Guide
REF: 642550
Posted on Jan 23, 2024 - 10:44 EST
Available Now! InterQual® 2023 February Release Content Updates
Feb 2, 2024 12:00-12:15 EST
This message is intended for InterQual® Criteria customers.
Available Now! InterQual® 2023 February Release Content Updates
We are pleased to announce the availability of the InterQual 2023 February content release. Updates include the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For clinical revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
The InterQual 2023 February content updates are now available in all environments for the InterQual Cloud Solutions. If your organization configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 02, 2024 - 11:50 EST
Available Now! InterQual® 2023 February Release Content Updates
We are pleased to announce the availability of the InterQual 2023 February content release. Updates include the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For clinical revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
The InterQual 2023 February content updates are now available in all environments for the InterQual Cloud Solutions. If your organization configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 02, 2024 - 11:50 EST
One Healthcare ID for InterQual® Review Manager Hosted
Feb 2, 2024 21:00 - Feb 4, 2024 21:00 EST
This message is intended for all InterQual® Review Manager Hosted customers.
InterQual® Review Manager now supports multi-factor authentication (MFA) with One Healthcare ID. Visit the InterQual® Resource Center to learn more about this new feature.
This functionality is available now in the UAT environment and will be deployed to customer production environments during the two maintenance windows below:
• Friday February 2, 9 p.m. ET to Saturday, February 4, 3 a.m. ET
• Saturday, February 3, 9 p.m. ET to Saturday, February 4 , 3 a.m. ET
Customers will experience up to 45 minutes of downtime during one of the two maintenance windows above.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 29, 2024 - 16:47 EST
InterQual® Review Manager now supports multi-factor authentication (MFA) with One Healthcare ID. Visit the InterQual® Resource Center to learn more about this new feature.
This functionality is available now in the UAT environment and will be deployed to customer production environments during the two maintenance windows below:
• Friday February 2, 9 p.m. ET to Saturday, February 4, 3 a.m. ET
• Saturday, February 3, 9 p.m. ET to Saturday, February 4 , 3 a.m. ET
Customers will experience up to 45 minutes of downtime during one of the two maintenance windows above.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 29, 2024 - 16:47 EST
InterQual® Government Services Maintenance – February 2
Feb 2, 2024 21:00 - Feb 3, 2024 00:00 EST
This message is intended for InterQual® Government Services customers.
The InterQual® Government Services system will be undergoing planned maintenance during the maintenance window below:
• Start: Feb. 2, 2024, 9:00 p.m. ET / 8:00 p.m. CT
• End: Feb. 2, 2024, 12:00 p.m. ET / 11:00 a.m. CT
During this time the following InterQual Government Services environments will be unavailable:
• Production: https://prod-gov.dsiqc.changehealthcare.com/caas
• Test: https://integ-gov.dsiqc.changehealthcare.com/caas
This maintenance does not impact InterQual Cloud Solutions (https://prod.ds.interqual.com).
During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 30, 2024 - 15:54 EST
The InterQual® Government Services system will be undergoing planned maintenance during the maintenance window below:
• Start: Feb. 2, 2024, 9:00 p.m. ET / 8:00 p.m. CT
• End: Feb. 2, 2024, 12:00 p.m. ET / 11:00 a.m. CT
During this time the following InterQual Government Services environments will be unavailable:
• Production: https://prod-gov.dsiqc.changehealthcare.com/caas
• Test: https://integ-gov.dsiqc.changehealthcare.com/caas
This maintenance does not impact InterQual Cloud Solutions (https://prod.ds.interqual.com).
During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 30, 2024 - 15:54 EST
InterQual® Cloud Solutions Maintenance
Feb 2, 2024 23:00 - Feb 3, 2024 01:00 EST
This message is intended for InterQual® Cloud Solutions customers.
The InterQual® Cloud Solutions system will be undergoing database maintenance to address recent performance issues during the maintenance window below:
• Start: Feb. 2, 2024, 11 p.m. ET / 10 p.m. CT
• End: Feb 2, 2024, 1 a.m. ET / 12 a.m. CT
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) will be available during this maintenance window, though users may experience degraded performance while maintenance activities are occurring.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 30, 2024 - 17:20 EST
The InterQual® Cloud Solutions system will be undergoing database maintenance to address recent performance issues during the maintenance window below:
• Start: Feb. 2, 2024, 11 p.m. ET / 10 p.m. CT
• End: Feb 2, 2024, 1 a.m. ET / 12 a.m. CT
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) will be available during this maintenance window, though users may experience degraded performance while maintenance activities are occurring.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Jan 30, 2024 - 17:20 EST
Clearance Patient Access Suite Product Update (2024.01)
Feb 8, 2024 21:00 - Feb 9, 2024 01:00 EST
Optum will be performing a scheduled product update for the Clearance Patient Access Suite from 8 p.m. CT/ 9 p.m. ET to midnight CT/ 1 a.m. ET on Thurs., February 8, 2024 (outside of the regular maintenance window).
What is included with this update?
Clearance 2024.01 features the following enhancements:
Removal of CPT Code Alert – When AAA messages are returned from payers for authorization requests, the system will no longer show "Payer does not have this procedure on record" alerts in the Work Screen CPT code section. The original AAA error messages will still display.
Updated Payer Policy Documents – All Payer Policy links in the Authorization Work Screen have been updated to ensure that current payer policy documents open.
Added Submission of Full Addresses – Full addresses of referring and servicing facilities will now be sent to payers with Authorization inquiries and submissions. This enhancement will prevent errors from being returned for incomplete entry.
Removal of UM Vendor from Validation – If a Realtime Referral request is specifically defined as Referral in the EDI/278 message, Clearance will search for the inquiry in the medical payer instead of UM vendors. This enhancement will eliminate credential blockers and the need to manually add CPT codes.
What do you need to do?
Read the Release Notes (also available in the product after the update).
Inform your team that these changes are on the way!
Ref#668350
Posted on Feb 07, 2024 - 17:01 EST
What is included with this update?
Clearance 2024.01 features the following enhancements:
Removal of CPT Code Alert – When AAA messages are returned from payers for authorization requests, the system will no longer show "Payer does not have this procedure on record" alerts in the Work Screen CPT code section. The original AAA error messages will still display.
Updated Payer Policy Documents – All Payer Policy links in the Authorization Work Screen have been updated to ensure that current payer policy documents open.
Added Submission of Full Addresses – Full addresses of referring and servicing facilities will now be sent to payers with Authorization inquiries and submissions. This enhancement will prevent errors from being returned for incomplete entry.
Removal of UM Vendor from Validation – If a Realtime Referral request is specifically defined as Referral in the EDI/278 message, Clearance will search for the inquiry in the medical payer instead of UM vendors. This enhancement will eliminate credential blockers and the need to manually add CPT codes.
What do you need to do?
Read the Release Notes (also available in the product after the update).
Inform your team that these changes are on the way!
Ref#668350
Posted on Feb 07, 2024 - 17:01 EST
InterQual® Customize February 8 Software Release
Feb 8, 2024 21:00-21:15 EST
This message is intended for InterQual® Customize customers.
We are pleased to announce the February 2024 release of InterQual® Customize, which includes these updates:
• Added support for free-text questions in the Q&A content editor
• Added search functionality in the Q&A content editor
• Fixed issues and made other improvements
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 06, 2024 - 16:49 EST
We are pleased to announce the February 2024 release of InterQual® Customize, which includes these updates:
• Added support for free-text questions in the Q&A content editor
• Added search functionality in the Q&A content editor
• Fixed issues and made other improvements
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 06, 2024 - 16:49 EST
InterQual® Coordinated Care Maintenance
Feb 8, 2024 21:00-22:00 EST
This message is intended for InterQual® Coordinated Care customers.
InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:
• Start: Feb. 8, 2024, 9 p.m. ET / 8 p.m. CT
• End: Feb. 8, 2024, 10 p.m. ET / 9 p.m. CT
The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 08, 2024 - 16:48 EST
InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:
• Start: Feb. 8, 2024, 9 p.m. ET / 8 p.m. CT
• End: Feb. 8, 2024, 10 p.m. ET / 9 p.m. CT
The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 08, 2024 - 16:48 EST
Product Update: InterQual Cloud Solutions Software Release February 2024
Feb 8, 2024 23:00-23:15 EST
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the February 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now selected by default on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 06, 2024 - 16:27 EST
We are pleased to announce the February 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now selected by default on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 06, 2024 - 16:27 EST
Product Update: InterQual Solutions Software Release February 2024
Feb 8, 2024 23:00-23:15 EST
This message is intended for InterQual® Government Services customers.
We are pleased to announce the February 2024 release of InterQual® software, which includes these updates:
• Latest subset version is now selected by default on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 06, 2024 - 16:41 EST
We are pleased to announce the February 2024 release of InterQual® software, which includes these updates:
• Latest subset version is now selected by default on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 06, 2024 - 16:41 EST
InterQual Cloud Solutions Maintenance
Feb 16, 2024 23:00 - Feb 17, 2024 01:00 EST
This message is intended for InterQual® Cloud Solutions customers.
The InterQual® Cloud Solutions system will be undergoing system maintenance during the maintenance window below:
• Start: Feb. 16, 2024, 11:00 p.m. ET
• End: Feb. 17, 2024, 1:00 a.m. ET
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) and test environment (https://integ.ds.interqual.com) may be unavailable during this maintenance window.
In the event of maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 13, 2024 - 11:48 EST
The InterQual® Cloud Solutions system will be undergoing system maintenance during the maintenance window below:
• Start: Feb. 16, 2024, 11:00 p.m. ET
• End: Feb. 17, 2024, 1:00 a.m. ET
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) and test environment (https://integ.ds.interqual.com) may be unavailable during this maintenance window.
In the event of maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
Posted on Feb 13, 2024 - 11:48 EST
Delayed: 2023 March release of Medicare Content Navigator
Feb 28, 2024 23:59 - Feb 29, 2024 00:04 EST
The availability of the 2023 March release of Medicare Content Navigator modules is delayed.
Clinical revisions for Medicare Navigator content updates are in process and will be posted as soon as possible. In the interim, this link can be used to access the revision history from CMS.
https://www.cms.gov/medicare-coverage-database/reports/reports.aspx
Additionally, the 2024 March InterQual® Release Clinical Revisions and other supporting materials are delayed. Updates on the availability of these materials will be forthcoming.
InterQual® content remains available through InterQual® Cloud Solutions and we continue to have a high level of confidence that InterQual® Cloud Solutions have not been affected by the Change Healthcare cyber security issue. If we suspect any issue with the system, we will immediately take action and disconnect. Thank you for your patience.
Posted on Feb 28, 2024 - 17:15 EST
Clinical revisions for Medicare Navigator content updates are in process and will be posted as soon as possible. In the interim, this link can be used to access the revision history from CMS.
https://www.cms.gov/medicare-coverage-database/reports/reports.aspx
Additionally, the 2024 March InterQual® Release Clinical Revisions and other supporting materials are delayed. Updates on the availability of these materials will be forthcoming.
InterQual® content remains available through InterQual® Cloud Solutions and we continue to have a high level of confidence that InterQual® Cloud Solutions have not been affected by the Change Healthcare cyber security issue. If we suspect any issue with the system, we will immediately take action and disconnect. Thank you for your patience.
Posted on Feb 28, 2024 - 17:15 EST
Delayed: 2023 March Medicare Content Navigator
Mar 1, 2024 21:00-21:05 EST
The availability of the 2023 March release of Medicare Content Navigator modules is delayed.
Clinical revisions for Medicare Navigator content updates are now available within InterQual® Cloud Solutions within Clinical Reference for each Medicare Navigator content module. This report provides revision history for LCD/NCD updates and indicates potential impact to a medical review based on these changes.
Additionally, the 2024 March InterQual® Release Clinical Revisions and other supporting materials are delayed. Updates on the availability of these materials will be forthcoming.
InterQual® content remains available through InterQual® Cloud Solutions and we continue to have a high level of confidence that InterQual® Cloud Solutions have not been affected by the Change Healthcare cyber security issue. If we suspect any issue with the system, we will immediately take action and disconnect. Thank you for your patience.
Posted on Mar 01, 2024 - 19:44 EST
Clinical revisions for Medicare Navigator content updates are now available within InterQual® Cloud Solutions within Clinical Reference for each Medicare Navigator content module. This report provides revision history for LCD/NCD updates and indicates potential impact to a medical review based on these changes.
Additionally, the 2024 March InterQual® Release Clinical Revisions and other supporting materials are delayed. Updates on the availability of these materials will be forthcoming.
InterQual® content remains available through InterQual® Cloud Solutions and we continue to have a high level of confidence that InterQual® Cloud Solutions have not been affected by the Change Healthcare cyber security issue. If we suspect any issue with the system, we will immediately take action and disconnect. Thank you for your patience.
Posted on Mar 01, 2024 - 19:44 EST
InterQual® Cloud Solutions Maintenance
Mar 2, 2024 21:00-22:00 EST
This message is intended for InterQual® Cloud Solutions customers.
The InterQual® Cloud Solutions system will be undergoing routine maintenance during the maintenance window below:
Start: Saturday, March 2, 2024, 9:00 p.m. ET
End: Saturday, March 2, 2024, 10:00 p.m. ET
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) and test environment (https://integ.ds.interqual.com) will be unavailable for at least 15 minutes during this maintenance window.
Posted on Mar 01, 2024 - 12:25 EST
The InterQual® Cloud Solutions system will be undergoing routine maintenance during the maintenance window below:
Start: Saturday, March 2, 2024, 9:00 p.m. ET
End: Saturday, March 2, 2024, 10:00 p.m. ET
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) and test environment (https://integ.ds.interqual.com) will be unavailable for at least 15 minutes during this maintenance window.
Posted on Mar 01, 2024 - 12:25 EST