Update - May 23, 2022, 8:00 a.m. CT, Change Healthcare has confirmed that 100% of quality validation and application testing was completed. Monitoring for any reported processing interruptions or issues will continue throughout the day. Additional updates will be available here after noon CT.
May 23, 08:16 CDT
Update - May 22, 2022, 11:00 p.m. CT, Change Healthcare has confirmed 97% of quality validation and application testing. Additional updates will be available here after 8:00 a.m. CT on Monday, May 23.
May 22, 22:59 CDT
Update - May 22, 2022, 9:00 p.m. CT, a small number of Change Healthcare applications are experiencing residual effects from this weekend's maintenance window. Change Healthcare is currently troubleshooting all known issues.
May 22, 21:06 CDT
Update - May 22, 2022, 9:30 a.m. CT, Change Healthcare has successfully entered the final stages of all maintenance for the wide-area network scheduled for this weekend. Any updates that we can share will be posted here.
May 22, 09:25 CDT
Update - May 21, 2022, 10:15 p.m. CT, Change Healthcare is preparing to enter the final maintenance window for this weekend. All applications and services will be affected intermittently throughout the morning of tomorrow, Sunday, May 22, 2022. Any updates that we can share will be posted here.
May 21, 22:11 CDT
Update - May 21, 2022, 12:40 p.m. CT, Change Healthcare has resumed typical Saturday operations. Enterprise-wide system maintenance will continue late tonight.
May 21, 12:41 CDT
Update - May 21, 2022, 9:15 a.m. CT, Change Healthcare is preparing to resume typical Saturday operations. Enterprise-wide system maintenance will resume late tonight.
May 21, 09:18 CDT
Investigating - Change Healthcare teams are unable to complete the wide-area network during the initial maintenance window and will continue efforts during the second maintenance window beginning late tonight.
May 21, 06:27 CDT
Update - May 20, 11:30 p.m. CT, Change Healthcare has completed pre-validation checks successfully.
May 20, 23:27 CDT
Identified - May 20 - May 22, 2022: Change Healthcare will update the wide-area network that supports all our products and services as well as our two primary data centers. Change Healthcare has completed multiple system changes in preparation for this upcoming event. All applications and services will be affected intermittently throughout the weekend. Any updates that we can share will be posted here.
May 20, 14:59 CDT

About This Site

If you are experiencing an issue not listed here, please contact Change Healthcare support.

Change Healthcare Enterprise ? Under Maintenance
Clinical Decision Support Operational
CareSelect ? Operational
InterQual ? Operational
InterQual AutoReview ? Operational
InterQual Cloud Solutions Operational
InterQual Connect ? Operational
InterQual Coordinated Care ? Operational
InterQual Customize Operational
InterQual Review Manager Operational
Clinical Network Operational
Clinical Document Collector API ? Operational
Clinical Exchange ePrescribe ? Operational
Clinical Exchange Orders & Results ? Operational
Connectivity Gateway ? Operational
Consumer Payments & Communications Operational
Member Correspondence Advocate ? Operational
National Payments Connector ? Operational
Patient Billing & Statements ? Operational
Patient Billing and Payment Services Operational
Payment Automation ? Operational
Payment Distribution Services Operational
SmartPay for Providers ? Operational
SmartPay Payment Integration ? Operational
Cost Transparency Operational
Predictive Engagement ? Operational
Provider Directory ? Operational
True View ? Operational
Customer Portals Operational
ConnectCenter ? Operational
Customer Connection Operational
Download Central Operational
Download Connect Operational
Enrollment Center Operational
ON24/7 Operational
Vision Operational
Dental Network Operational
Credentialing Advocate Solution ? Operational
Dental Claim Attachments ? Operational
Dental Connect ? Operational
Dental Credentialing Manager ? Operational
Dental EDI Network ? Operational
Dental Practice Analytic Insights ? Operational
Dental Revenue Cycle Insights ? Operational
SimpleAttach Solution ? Operational
Eligibility & Enrollment Operational
Dual Enrollment Advocate & Recert Complete ? Operational
My Advocate ? Operational
Part D Complete & Community Advocate ? Operational
SSI Enrollment Advocate ? Operational
Medical Network Operational
Advanced Claim Management ? Operational
Batch Claims ? Operational
Claiming & Remittance ? Operational
Claims Automation ? Operational
Claims Responses and Reports API ? Operational
Claims Status API ? Operational
Clinical Exchange ? Operational
Eligibility & Patient Access ? Operational
Eligibility API ? Operational
ERA Transactions ? Operational
Institutional Claims API ? Operational
Medical Claim Attachments ? Operational
Payer Connectivity Services ? Operational
Payer Data Services Operational
Professional Claims API ? Operational
Real-time Eligibility Transactions ? Operational
Medical Record Retrieval & Clinical Review Operational
Clinical Abstraction ? Operational
Medical Record Retrieval ? Operational
Risk Adjustment Coding ? Operational
Member Engagement & Experience Operational
Interoperability API Connector ? Operational
Member Payments ? Operational
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits ? Operational
Patient Engagement & Experience Operational
Shop Book and Pay ? Operational
Virtual Front Desk ? Operational
Payment Accuracy Operational
Audit & Recovery ? Operational
ClaimsXten ? Operational
Coding Advisor ? Operational
Coordination of Benefits Solutions ? Operational
Integrated Repricing Network ? Operational
Pre-Payment Insight & Review ? Operational
Pharmacy Benefits & TPA Operational
Medicaid Pharmacy Benefits Services ? Operational
Smart Commercial Pharmacy Services ? Operational
Pharmacy Solutions Operational
Absolute AR ? Operational
Converge Rx ? Operational
Data Solutions Operational
Enterprise Pharmacy System ? Operational
Exchange Dx ? Operational
Explore Dx ? Operational
MedRx ? Operational
Network Solutions ? Operational
Point-of-Sale Rx ? Operational
Revenue Cycle Management Operational
Rx Assist ? Operational
Rx CardFinder Services ? Operational
Rx Connect Solution ? Operational
Rx Edit ? Operational
Select Rx ? Operational
Software Solutions ? Operational
Turn Rx ? Operational
Vaccination Record ? Operational
Provider Network Optimization Operational
Contract Manager Operational
Provider Manager Operational
Reimbursement Manager Operational
Provider Payment Management Operational
Payer Enrollment Services ? Operational
Payment Network Advocate ? Operational
Settlement Advocate ? Operational
Revenue Cycle Management Operational
AccuPost ? Operational
Acuity Revenue Cycle Analytics ? Operational
Ahi Lobby ? Operational
AhiQA ? Operational
Ambulatory Claims Manager ? Operational
Assurance Reimbursement Management ? Operational
Claims & Denials Advisor ? Operational
Claims & Denials Management Operational
Clearance Patient Access Suite ? Operational
Financial Clearance ? Operational
Patient Engagement Operational
Reporting & Metrics Operational
Revenue Integrity ? Operational
Patient Access Advisor ? Operational
Risk Adjustment & Quality Operational
Compliance Reporter ? Operational
Dx Gap Advisor ? Operational
Edge Complete ? Operational
EMR Risk Advisor Operational
Encounter Complete ? Operational
Risk Manager Operational
Risk View ? Operational
Stars Optimization Advisor Operational
Value-Based Care Operational
Business Process as a Service (BPaaS) ? Operational
Episode Manager ? Operational
HealthQx ? Operational
HealthQx Episode Insights ? Operational
Prometheus Analytics ? Operational
Third-Party Administration ? Operational
Value-Based Care Transformation Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2022

Unresolved incident: Enterprise-wide system maintenance May 20 - May 22.

May 22, 2022
May 21, 2022
May 20, 2022
May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - 10:10 a.m. May 17, 2022 - Change Healthcare has confirmed that the issue has been remediated and service has now been restored.
May 17, 10:24 CDT
Monitoring - On May 16, 2022, between 1:20 p.m. and 1:55 p.m CT some Change Healthcare customers may have experienced difficulty when attempting to contact Change Healthcare call centers for support. Service has now been restored.
May 16, 16:29 CDT
Resolved - 10 a.m. May 17, 2022 - Change Healthcare has confirmed that the issue has been remediated and all access has been restored.
May 17, 10:00 CDT
Identified - Change Healthcare has identified the issue and is working to confirm that access to all applications is fully restored.

Next update at 10:30 a.m. CT

May 17, 09:39 CDT
Update - Change Healthcare continues efforts to resolve this issue. Next update @ 10 a.m. CT
May 17, 08:54 CDT
Investigating - 7 a.m. CT May 17, 2022 – Customers are unable to access services provided by Smart Connect or instances in the cloud environment. Change Healthcare is actively investigating this issue and updates concerning client impact will be provided as they become available. Next update: 9 a.m. CT.
May 17, 08:13 CDT
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - May 13, 2022, at 11:13 a.m. CT, it was reported that Encounter Complete was not accessible This issue was resolved at 12:51 CT. We apologize for the inconvenience this situation has caused you.
May 13, 14:24 CDT
May 12, 2022

No incidents reported.

May 11, 2022
Resolved - This issue is resolved.
May 11, 14:49 CDT
Update - Teams continue to work to resolve the issue. Next update at 2:30 p.m. CT.
May 11, 14:31 CDT
Update - May 11, 1:30 CT, support teams continue to investigate the issue. Next update at 2:30 p.m. CT.
May 11, 13:30 CDT
Identified - May 11, 12:30 p.m. CT, it was reported that customers cannot view the explanation of benefits (EOB)s in the Dental Connect Portal. Change Healthcare is working to resolve the issue. Next update at 1:30 p.m. CT. We apologize for the inconvenience this situation has caused you.
May 11, 12:53 CDT
May 10, 2022
Resolved - May 10, 9:45 a.m. CT, Change Healthcare team members reported that 50,000 professional claims failed in transmission. Team members found that the claims file was in a "stuck" status, and was able to manually push the file to the customers, who confirmed a successful delivery. Change Healthcare has resolved this issue as of 12:27 p.m. CT. We apologize for the inconvenience this situation has caused for you.
May 10, 12:32 CDT
May 9, 2022

No incidents reported.