Resolved: Real-time and batch claims processing issue

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Incident Report for Optum Solutions

Resolved

This incident has been resolved.

Posted Apr 19, 2024 - 07:23 EDT

Update

We are continuing to investigate this issue. Next update will be provided at 8:00 a.m. ET or upon significant progress.

Posted Apr 19, 2024 - 07:01 EDT

Update

This incident is ongoing and we are continuing to investigate the issue. An update will be provided at 7:00 a.m. ET or earlier upon significant progress.

Posted Apr 19, 2024 - 06:00 EDT

Investigating

Real-time and batch claims transactions are currently failing or processing with intermittent issues. We are currently working towards a solution. An update will be provided at 6:00 a.m. ET or earlier upon significant progress.

INC 0551373

Posted Apr 19, 2024 - 05:03 EDT

This incident affected: Medical Network Services (eligibility, enrollment and clearinghouse) (Batch claims transmission, Real-time eligibility transactions) and Revenue Cycle Management (Assurance Reimbursement Management).