For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
System Maintenance – MedRx Azure Migration
Scheduled Maintenance
Report for Optum Solutions
Completed
Update: Change Healthcare MedRx has successfully redirected claims traffic to the Microsoft Azure cloud environment. Claims processing and web services are functioning normally. EDI services have been restarted and will be caught up by the end-of-day June 26, 2023. We will continue to monitor and refine technical performance within the new environment.
Update
Update: The maintenance window indicated below for the MedRx Azure Migration has been extended until 3:00 p.m. ET.
Update
Update: The maintenance window indicated for the MedRx Azure Migration has been extended until 1:00 p.m. ET.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
This is an update to the below notification regarding the MedRx migration to a Microsoft Azure environment. The timeframe of the maintenance window has changed. Please see below for details.
Dear Valued Customer,
Change Healthcare MedRx will be performing a data center migration and redirection of claims traffic to a Microsoft Azure cloud environment. Claims processing, the MedRx Website, and EDI processing will be unavailable while this maintenance is being performed according to the schedule below.
We anticipate completing the migration within the below maintenance window; however, we will notify customers if any activities extend beyond the expected timeframe.
Upcoming Maintenance Schedule
Begin: June 24th, 2023, 11:00 p.m. ET
End: June 25th, 2023, 9:00 a.m. ET
Action Required by Customer
There is no customer action required, and exact dates and times will be communicated soon.
We appreciate your attention to this matter,
Change Healthcare
Dear Valued Customer,
Change Healthcare MedRx will be performing a data center migration and redirection of claims traffic to a Microsoft Azure cloud environment. Claims processing, the MedRx Website, and EDI processing will be unavailable while this maintenance is being performed according to the schedule below.
We anticipate completing the migration within the below maintenance window; however, we will notify customers if any activities extend beyond the expected timeframe.
Upcoming Maintenance Schedule
Begin: June 24th, 2023, 11:00 p.m. ET
End: June 25th, 2023, 9:00 a.m. ET
Action Required by Customer
There is no customer action required, and exact dates and times will be communicated soon.
We appreciate your attention to this matter,
Change Healthcare
Scheduled
Dear Valued Customer,
Change Healthcare MedRx will be performing a data center migration and redirection of claims traffic to a Microsoft Azure cloud environment. Claims processing, the MedRx Website, and EDI processing will be unavailable while this maintenance is being performed according to the schedule below.
We anticipate completing the migration within the below maintenance window; however, we will notify customers if any activities extend beyond the expected timeframe.
There is no customer action required, and exact dates and times will be communicated soon.
We appreciate your attention to this matter,
Change Healthcare
REF 477850
Change Healthcare MedRx will be performing a data center migration and redirection of claims traffic to a Microsoft Azure cloud environment. Claims processing, the MedRx Website, and EDI processing will be unavailable while this maintenance is being performed according to the schedule below.
We anticipate completing the migration within the below maintenance window; however, we will notify customers if any activities extend beyond the expected timeframe.
There is no customer action required, and exact dates and times will be communicated soon.
We appreciate your attention to this matter,
Change Healthcare
REF 477850
This scheduled maintenance affected: Pharmacy Solutions (MedRx).